Write to us—we answer by email

What we can help with

For app and account questions, see our Support and Help page first—it covers FAQs and account deletion.

• Questions about how we describe a product, fee pattern, or published range on our site
• Corrections when a provider’s public disclosure has changed and our write-up is out of date
• Feedback on articles, reviews, or the CLS Money iOS app
• Privacy-related requests described on our Privacy choices page
• Press or partnership inquiries that fit our editorial model

What we cannot do

Please contact the lender or app you applied with directly if you need any of the following:

• Application status, approval, or denial explanations
• Changes to your loan amount, APR, payment date, or payoff quote
• Hardship programs, deferments, or disputes about charges on your account
• Password resets or account access for a third-party provider

We do not have access to your credit file, application data, or servicing records at partner companies.

How to write a useful message

The fastest replies usually include:

1. The URL of the page you are looking at (review, article, or policy)
2. What you expected to see versus what you see now
3. A link to the provider’s current disclosure, if you are reporting a number that changed

We read every message, but we are a small editorial team—complex research requests may take longer than a simple typo report.